Tourist customer service satisfaction (Record no. 76632)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00547 a2200181 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20131206100925.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 131206b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780415578042 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 338.488 |
| Item number | NOE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Noe, Francis P |
| 245 ## - TITLE STATEMENT | |
| Title | Tourist customer service satisfaction |
| Remainder of title | an encounter approach |
| Statement of responsibility, etc | Francis P Noe, Mozeffer Uysel and Vincent P Magnini |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Routledge |
| Date of publication, distribution, etc | 2012 |
| Place of publication, distribution, etc | London |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 193p. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Tourist management |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Hospitality industry |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Customer service |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Lost status | Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Universal Decimal Classification | University Library | University Library | 11/02/2013 | 0.00 | 338.488 NOE | 00069030 | 11/02/2013 | 0.00 | 11/02/2013 | Books |