Hidden power of your customers (Record no. 76756)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00519 a2200169 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20131226103901.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 131226b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781118018217 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 658.818 |
| Item number | CAR |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Carroll, Becky |
| 245 ## - TITLE STATEMENT | |
| Title | Hidden power of your customers |
| Remainder of title | four keys of growing your business through existing customers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | John Wiley and Sons |
| Date of publication, distribution, etc | 2011 |
| Place of publication, distribution, etc | New Jersey |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 240p. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Customer services - Management |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Customer relations |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Lost status | Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Universal Decimal Classification | University Library | University Library | 02/03/2013 | 0.00 | 658.818 CAR | 00069554 | 02/03/2013 | 0.00 | 02/03/2013 | Books |