Customer relationship management (Record no. 79435)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00573 a2200181 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140618101810.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140618b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071333313 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 658.818 |
| Item number | MAK |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Makkar, Urvashi |
| 245 ## - TITLE STATEMENT | |
| Title | Customer relationship management |
| Statement of responsibility, etc | Urvashi Makkar and Harinder Kumar Makkar |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc | 2012 |
| Name of publisher, distributor, etc | Tata McGraw Hill Education |
| Place of publication, distribution, etc | New Delhi |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 274p. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Customer life cycle |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Service quality |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Customer relationship management - Planning and implementation |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Lost status | Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Universal Decimal Classification | University Library | University Library | 29/01/2014 | 0.00 | 3 | 658.818 MAK | 00070735 | 05/12/2022 | 30/07/2022 | 0.00 | 29/01/2014 | Books |