Customer service (Record no. 79647)
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000 -LEADER | |
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fixed length control field | 00559 a2200193 4500 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20140609115315.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 140609b xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781259025679 |
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
Universal Decimal Classification number | 658.818 |
Item number | LUC |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Lucas, Robert W |
245 ## - TITLE STATEMENT | |
Title | Customer service |
Remainder of title | building successful skills for the twenty - first century |
250 ## - EDITION STATEMENT | |
Edition statement | 3rd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Date of publication, distribution, etc | 2012 |
Name of publisher, distributor, etc | Tata McGraw Hill |
Place of publication, distribution, etc | New Delhi |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xvi, 416p. |
653 ## - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | Customer services |
653 ## - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | Customer relationships |
653 ## - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | Customer service - technology |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
item type | Books |
Lost status | Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Universal Decimal Classification | University Library | University Library | 29/01/2014 | 0.00 | 658.818 LUC | 00070983 | 01/03/2014 | 0.00 | 29/01/2014 | Books |