Assessing service quality (Record no. 83991)

MARC details
000 -LEADER
fixed length control field 00219 a2200085 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180223161410.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180223b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781783300594
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Universal Decimal Classification number 02:658.562
Item number HER
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Hernon, Peter
245 ## - TITLE STATEMENT
Title Assessing service quality
Remainder of title satisfying the expectations of library customers
250 ## - EDITION STATEMENT
Edition statement 3rd
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Date of publication, distribution, etc 2015
Name of publisher, distributor, etc Facet Publishing
Place of publication, distribution, etc United State of America
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 218p.
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Library services - Evaluation
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Public services (libraries) - United States
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Altman, Ellen
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Dugan, Robert E.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
item type Books
Holdings
Lost status Source of classification or shelving scheme Not for loan Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
  Universal Decimal Classification   University Library University Library 30/01/2016 0.00   02:658.562 HER 00075179 03/03/2016 0.00 30/01/2016 Books
University Library, CUSAT