Assessing service quality (Record no. 83991)
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000 -LEADER | |
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fixed length control field | 00219 a2200085 4500 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20180223161410.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 180223b ||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781783300594 |
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
Universal Decimal Classification number | 02:658.562 |
Item number | HER |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Hernon, Peter |
245 ## - TITLE STATEMENT | |
Title | Assessing service quality |
Remainder of title | satisfying the expectations of library customers |
250 ## - EDITION STATEMENT | |
Edition statement | 3rd |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Date of publication, distribution, etc | 2015 |
Name of publisher, distributor, etc | Facet Publishing |
Place of publication, distribution, etc | United State of America |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xiii, 218p. |
653 ## - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | Library services - Evaluation |
653 ## - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | Public services (libraries) - United States |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | Altman, Ellen |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | Dugan, Robert E. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
item type | Books |
Lost status | Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
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Universal Decimal Classification | University Library | University Library | 30/01/2016 | 0.00 | 02:658.562 HER | 00075179 | 03/03/2016 | 0.00 | 30/01/2016 | Books |