TY - BOOK AU - Divakaran Nair, K.S. TI - Development of an instrument to assess human resource quality (HRQ) and measuring the impact of TQM efforts on HRQ using the instrument PY - 2005/// CY - Kochi PB - Dept. of Management studies - CUSAT KW - Management KW - Total Management KW - Quality Management KW - Guide: Bhasi, M N1 - Guide: Bhasi, M. Thesis (Ph.D), CUSAT, 2005 ER -