TY  - BOOK
AU  - Haksever, Cengiz
AU  - Render, Barry
TI  - Service management and operations
SN  - 0-13-081338-9
U1  - 658.64 
PY  - 2000///
CY  - New Jersey
PB  - Prentice-Hall of India
KW  - Service industry - Management
KW  - Marketing of services
KW  - Project management
KW  - Service management
ER  -