TY  - BOOK
AU  - Sharp, Alec
AU  - McDermott, Patrick
TI  - Workflow modeling: tools for process improvement and application development
SN  - 1-58053-021-4
U1  - 65.015.13 
PY  - 2001///
CY  - Boston
PB  - Artech House
KW  - Workflow
KW  - Reengineering- Management
KW  - Organisational change
KW  - Industrial management
KW  - Information technology
ER  -