TY  - BOOK
AU  - George, Michael L.
AU  - 
TI  - Lean six sigma for service: how to use lean speed and six sigma quality to improve services and transaction
SN  - 0-07-058258-0
U1  - 658.56 
PY  - 2003///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Six sigma
KW  - Quality management
KW  - Management techniques
ER  -