TY  - BOOK
AU  - Ulrich, Dave
AU  - Smallwood, Norms
TI  - Why the bottom line isn't: how to build value through people and organization
SN  - 0-471-44510-X
U1  - 658.51 
PY  - 2003///
CY  - New Jersey
PB  - John Wiley & Sons
KW  - Quality management
KW  - Organizational effectiveness
KW  - Value added
KW  - Corporations- Valuation
KW  - Business enterprises- Valuation
KW  - Intangible property
ER  -