TY  - BOOK
AU  - Kandampully, Jay
AU  - Mok, Connie
TI  - Service quality management in hospitality and tourism
SN  - 9788179927434
U1  - 392.72 
PY  - 2008///
CY  - Mumbai
PB  - Jaico Publishing House
KW  - Hospitality industry - Management
KW  - Tourism - Management
KW  - Leisure idustry - Management
ER  -