TY  - BOOK
AU  - Buckley Owen, Tim
AU  - 
TI  - Success at the enquiry desk:successful enquiry answering every time
SN  - 9781856046008
U1  - 030 
PY  - 2006///
CY  - London
PB  - Facet Publishing
KW  - Information services
KW  - Electronic publishing
KW  - Libraries - Customer services
KW  - Reference service
ER  -