TY  - BOOK
AU  - Jeston, John
AU  - Nelis, Johan
TI  - Business process management : practical guidelines to successful  implementations
SN  - 9788131207611
U1  - 658:005.7 
PY  - 2007///
CY  - Burlington
PB  - Butterworth
KW  - Reengineering ( Management)
KW  - Organizational change
KW  - Business planning
ER  -