TY  - BOOK
AU  - Bourne, Mike
AU  - Bourne, Pippa
TI  - Balanced scorecard
SN  - 9780340946497
U1  - 658.3.018 
PY  - 2007///
CY  - London
PB  - Hodder,  Arnold
KW  - Strategic planning
KW  - Industrial productivity- Measurement
KW  - Performance
KW  - Organizational effectiveness
ER  -