TY  - BOOK
AU  - Hernon, Peter
AU  - Whitman, John.R.
TI  - Delivering satisfaction and service quality:a customer-based approach for libraries
SN  - 9788184082425
U1  - 025.5 
PY  - 2009///
CY  - New  Delhi
PB  - Indiana Publishing House
KW  - Reference Services (Libraries)- Management
KW  - Consumer satisfaction
ER  -