TY  - GEN
AU  - Lundin, Stephen C
AU  - Paul, Harry 
AU  - Christensen, John
TI  - Fish: a remarkable way to boost morale and improve results 
SN  - 9780340819807
PY  - 2000///
CY  - London 
PB  - Hodder and stoughton
KW  - Employee motivation
KW  - Customer services
ER  -