TY  - GEN
AU  - Hoyle, David
TI  - ISO 9000 quality systems handbook : using the standards as a framework for business improvement
SN  - 9781856176842
PY  - 2009///
CY  - Burlington
PB  - Butterworth-Heinemann
KW  - ISO 9000 series standards - handbook
KW  - Management and business studies
ER  -