TY  - GEN
AU  - Balague, Nuria
AU  - Saarti, Jarmo
TI  - Managing your library and its quality: the ISO 9001 way
SN  - 9781843346548
PY  - 2011///
CY  - Oxford
PB  - Chandos Publishing
KW  - Quality management - Libraries
KW  - Library management - ISO 9001 standards
ER  -