TY  - GEN
AU  - Juran, Joseph M 
TI  - Juran's quality handbook : the complete guide to performance excellence 
SN  - 9780071070893
PY  - 2010///
CY  - New Delhi
PB  - Mc Graw Hill Education
KW  - Quality
KW  - Six sigma
KW  - Quality control
ER  -