TY  - GEN
AU  - Russell, Roberta S
TI  - Operations management: Roberta S Russell and Bernard W Taylor
SN  - 9788126537044
PY  - 2011///
CY  - New Delhi
PB  - Wiley 
KW  - Operations management
KW  - Quality management
KW  - Designing services
KW  - Process design
ER  -