TY  - GEN
AU  - Gureja, Gopal K.
TI  - Organisational schizophrenia: impact on customer service quality
SN  - 9788132109563
PY  - 2013///
CY  - New Delhi
PB  - Sage publications
KW  - Customer services quality
KW  - Organisational behaviour
KW  - Customer care - personnel management
ER  -