TY - GEN AU - Cortes,Pablo; ed. TI - New regulatory framework for consumer dispute resolution SN - 9780191833601 PY - 2016/// CY - Oxford PB - Oxford University Press KW - The emergence of consumer dispute resolution KW - New trends in consumer dispute resolution UR - http://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780198766353.001.0001/acprof-9780198766353-chapter-1 ER -