TY  - GEN
AU  - Summers, Donna C S
TI  - Quality management: creating and sustaining organizational effectiveness
SN  - 9789332551855
PY  - 2015///
CY  - India
PB  - Pearson
KW  - Human resource management- HRM
KW  - Project management
KW  - Measurement analysis
KW  - Customer focus creation
ER  -