TY  - GEN
AU  - Van Belleghem, Steven 
TI  - When digital becomes human: the transformation of customer relationships 
SN  - 9780749473235
PY  - 2015///
CY  - New Delhi
PB  - Kogan page
KW  - Business communication
KW  - Customer relations
KW  - Electronic commerce
KW  - Internet marketing
ER  -