TY  - BOOK
AU  - Raina, Arjun
TI  - Speak right for a call centre job: a complete training guide for international telephone interface
SN  - 0-14-303205-4
PY  - 2004///
CY  - New Delhi
PB  - Penguin Books India 
KW  - English speaking skills-call centre
KW  - Effective speaking
KW  - Communication skills
ER  -