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Consumer satisfaction and complaining behaviour by
  • Purohit, H. C []
Edition:
Publication details: New Delhi Mittal Publications 2004
Availability: Items available for loan: University Library (1)Call number: 658.818 PUR.
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Delivering satisfaction and service quality:a customer-based approach for libraries by
  • Hernon, Peter []
  • Whitman, John.R
Edition:
Publication details: New Delhi Indiana Publishing House 2009
Availability: Items available for loan: University Library (1)Call number: 025.5 HER.
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Rethinking competitive advantage : new rules for the digital age by
  • Charan, Ram [ ]
  • Willigan, Geri
Publication details: London Random House Business 2021
Availability: Items available for loan: University Library (1)Call number: 65.012.4 CHA/R.
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Pages
University Library, CUSAT