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		Art of Software Support : Design and Operation of Support Centres and Help Desks by Tourniaire, Francoise Farrell, Richard Publication details: New Jersey Prentice-Hall of India 1997 Availability: Items available for loan: University Library (1)Call number: 004.4'24TOU. Place hold Add to cart (remove)
		Success at the enquiry desk:successful enquiry answering every time by Buckley Owen, Tim [] Edition: 5th ed. Publication details: London Facet Publishing 2006 Availability: Items available for reference: University Library : Not for loan (1)Call number: 030 OWE R. Add to cart (remove)
		Fish a remarkable way to boost morale and improve results by Stephen C Lundin, Harry Paul and John Christensen by Lundin, Stephen C Paul, Harry Christensen, John Publication details: London Hodder and stoughton 2000 Availability: Items available for loan: University Library (1)Call number: 658.31 LUN. Lists: Positive thinking/Self help/Life skills. Place hold Add to cart (remove)
		High tech high touch library customer service through technology Lynn Jurewicz and Todd Cutler by Jurewicz, Lynn Cutler, Todd Publication details: New Delhi Ess Ess publications 2009 Availability: Items available for loan: University Library (1)Call number: 021.1:004.738.5 JUR. Place hold Add to cart (remove)
		No cover image available Defusing the angry patron how to do it manual for librarians Rhea Joyce Rubin by Rubin, Rhea Joyce Series: How to do it manual; no.177 Edition: 2nd. ed. Publication details: New York Neal-Schuman Publishers 2011 Availability: Items available for loan: University Library (1)Call number: 028.02 RUB. Place hold Add to cart (remove)
		Superior customer value strategies for winning and retaining customers by Weinstein, Art Edition: 3rd ed. Publication details: Boca Raton CRC Press 2012 Availability: Items available for loan: University Library (1)Call number: 658.818 WEI. Place hold Add to cart (remove)
		Hidden power of your customers four keys of growing your business through existing customers by Carroll, Becky Publication details: New Jersey John Wiley and Sons 2011 Availability: Items available for loan: University Library (1)Call number: 658.818 CAR. Place hold Add to cart (remove)
		Customer service building successful skills for the twenty - first century by Lucas, Robert W Edition: 3rd ed. Publication details: New Delhi Tata McGraw Hill 2012 Availability: Items available for loan: University Library (1)Call number: 658.818 LUC. Place hold Add to cart (remove)
		Customer-based collection development an overview by Bridges, Karl [ed. by] Publication details: London Facet publishing 2014 Availability: Items available for loan: University Library (1)Call number: 025.24 BRI. Place hold Add to cart (remove)
		Service operations management improving service delivery by Johnston, Robert Edition: 2nd ed. Publication details: Uttar preadesh Pearson 2008 Availability: Items available for loan: University Library (1)Call number: 658.58 JOH. Place hold Add to cart (remove)
		Organisational schizophrenia impact on customer service quality by Gureja, Gopal K Publication details: New Delhi Sage publications 2013 Availability: Items available for loan: University Library (1)Call number: 658.310.8:658.64 GUR. Place hold Add to cart (remove)
		Services marketing integrating customer focus across the firm by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 7th ed. Publication details: India McGraw Hill 2018 Availability: Items available for loan: University Library (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
		Richer way by Richer Julian Publication details: London Penguin 1995 Availability: Items available for loan: University Library (1)Call number: 658.114 RIC/R. Lists: Positive thinking/Self help/Life skills. Place hold Add to cart (remove)
		Supply chain management strategy, planning and operation by Chopra, Sunil Kalra, Dharam Vir Edition: 7th ed. Publication details: Noida Pearson India education services 2019 Availability: Items available for loan: University Library (1)Call number: 658.85 CHO''2019''. Place hold Add to cart (remove)

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