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next library leadership by
  • Hernon, Peter []
  • Powell, Ronald R. Young, Arthur P
Edition:
Publication details: Westport Libraries Unlimited 2003
Availability: Items available for loan: University Library (1)Call number: 025.1 HER.
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Delivering satisfaction and service quality:a customer-based approach for libraries by
  • Hernon, Peter []
  • Whitman, John.R
Edition:
Publication details: New Delhi Indiana Publishing House 2009
Availability: Items available for loan: University Library (1)Call number: 025.5 HER.
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Assessing service quality satisfying the expectations of library customers by
  • Hernon, Peter
  • Altman, Ellen
  • Dugan, Robert E
Edition: 3rd
Publication details: United State of America Facet Publishing 2015
Availability: Items available for loan: University Library (1)Call number: 02:658.562 HER.
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Pages
University Library, CUSAT