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Intelligent use of emotions in personal selling a study into the effect of emotional intelligence on the performance of sales executives(Thesis) Zakkariya, K.A.; guided by C.A Francis by
  • Zakkariya, K.A
  • Francis, C A; guided by
Publication details: Kochi School of management studies, CUSAT 2008
Availability: Items available for reference: University Library : Not For Loan (1)Call number: 658.85:165.195-057.162 ZAK T.
Emotional Intelligence and adoption of conflict management styles among managers in service sector by
  • Smarty Mukundan P
  • Guided by. Zakkariya K.A
Publication details: Kochi , CUSAT School of Management Studies 2017
Availability: Items available for reference: University Library : Not for loan (1)Call number: 658.38/.39 SMA T.
Employee service behaviour in banking sector: the role of emotional intelligence and service climate by
  • Farzana S. Hussain
  • Guided by. Muhammed Aslam M.K
Publication details: Kochi, CUSAT School of Management Studies 2017
Availability: Items available for reference: University Library : Not for loan (1)Call number: 658.38/.39:336.71 FAR T.
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