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020 _a81-7708-048-2
022 _a
040 _aAdlib
082 _a658.8
245 _aRelationship marketing: focusing on consumer complaints
250 _a
260 _aNew Delhi
_bNew Century
_c2003
300 _axviii, 219p.
_c
500 _a
100 _aGunjeet Kaur
_e
700 _a
_a
942 _cBK
653 _arelationship marketing
_aCustomer satisfaction
_aConsumer complaints- managerial response
_aMarketing management
952 _w2010-06-16
_p00053025
_r2010-06-16
_40
_00
_bUL
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_d2010-06-16
_70
_yBK
_aUL
999 _c49426
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