000 | 00842nam a2200253 a 4500 | ||
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001 | adlib96000001 | ||
003 | ViArRB | ||
005 | 200902210153555.7 | ||
008 | 960221s1955 dcuabcdjdbkoqu001 0deng d | ||
020 | _a81-88689-47-5 | ||
022 | _a | ||
040 | _aAdlib | ||
082 | _a658.56 | ||
245 | _aQuality: from customer needs to customer satisfaction | ||
250 | _a2nd ed. | ||
260 |
_aNew Delhi _bOverseas Press _c2006 |
||
300 |
_a606p. _c |
||
500 | _a | ||
100 |
_aBergman, Bo _e |
||
700 |
_aKlefsjo, Bengt _aAshing, Karin |
||
942 | _cBK | ||
653 |
_aQuality management _aQuality control- standards _aCustomer service- Management _aCustomer satisfaction _aLeadership- Quality _aQuality control |
||
952 |
_w2010-06-16 _p00058109 _r2012-05-02 _40 _00 _bUL _m1 _10 _o658.56 BER _d2010-06-16 _70 _yBK _s2012-03-26 _l4 _aUL |
||
999 |
_c51410 _d51409 |