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020 _a9788177081527
022 _a
040 _aAdlib
082 _a658.818:336.71(540)
245 _aCustomer relationship management in Indian banking industry
250 _a
260 _aNew Delhi
_bNew century publications
_c2008
300 _axii, 246p.
_c
500 _a
100 _aUppal, R.K.
_eed. by
700 _a
_a
942 _cBK
653 _aCRM
_aCustomer relationship management
_aBanking- India- CRM
_aCRM- Banking- India
952 _w2010-06-16
_p00058357
_r2010-06-16
_40
_00
_bUL
_10
_o658.818:336.71(540) UPP
_d2010-06-16
_70
_yBK
_aUL
999 _c53458
_d53457