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080 _a65:005.591.43
_bMOK
100 _aMokhasi, Sudhindra.,ed
_913341
245 _aBPO-SUTRA
_btrue stories from inside India's BPOs & call centres
300 _axix,383p.
653 _aBusiness processing and outsourcing
_aCall centres
942 _cBK
260 _aNew Delhi
_bRupa & Company
_c2009
_913335
020 _a9788129114358
952 _w2010-10-01
_p00062638
_r2010-12-03
_40
_00
_bUL
_10
_o65:005.591.43 MOK
_d2010-10-01
_70
_cGEN
_2udc
_yBK
_s2010-11-09
_l1
_aUL
999 _c68231
_d68230