| 000 | 00559 a2200193 4500 | ||
|---|---|---|---|
| 005 | 20140609115315.0 | ||
| 008 | 140609b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781259025679 | ||
| 080 |
_a658.818 _bLUC |
||
| 100 | _aLucas, Robert W | ||
| 245 |
_aCustomer service _bbuilding successful skills for the twenty - first century |
||
| 250 | _a3rd ed. | ||
| 260 |
_c2012 _bTata McGraw Hill _aNew Delhi |
||
| 300 | _axvi, 416p. | ||
| 653 | _aCustomer services | ||
| 653 | _aCustomer relationships | ||
| 653 | _aCustomer service - technology | ||
| 942 | _cBK | ||
| 999 |
_c79647 _d79646 |
||