| 000 | 00219 a2200085 4500 | ||
|---|---|---|---|
| 999 |
_c83991 _d83990 |
||
| 005 | 20180223161410.0 | ||
| 008 | 180223b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781783300594 | ||
| 080 |
_a02:658.562 _bHER |
||
| 100 | _a Hernon, Peter | ||
| 245 |
_aAssessing service quality _bsatisfying the expectations of library customers |
||
| 250 | _a3rd | ||
| 260 |
_c2015 _bFacet Publishing _aUnited State of America |
||
| 300 | _axiii, 218p. | ||
| 653 | _aLibrary services - Evaluation | ||
| 653 | _aPublic services (libraries) - United States | ||
| 700 | _aAltman, Ellen | ||
| 700 | _aDugan, Robert E. | ||
| 942 | _cBK | ||