000 00135 a2200061 4500
999 _c88740
_d88739
005 20180705143334.0
008 180419b ||||| |||| 00| 0 eng d
020 _a9780749473235
080 _a658.818:004.7
_bVAN
100 _aVan Belleghem, Steven
245 _aWhen digital becomes human
_bthe transformation of customer relationships
260 _aNew Delhi
_bKogan page
_c2015
300 _ax, 195p.
653 _aBusiness communication
653 _aCustomer relations
653 _aElectronic commerce
653 _aInternet marketing
942 _cBK