| 000 | a | ||
|---|---|---|---|
| 999 |
_c93205 _d93204 |
||
| 005 | 20190709125611.0 | ||
| 008 | 190709b ||||| |||| 00| 0 eng d | ||
| 020 | _a9788130930947 | ||
| 080 |
_aR (079.1):820.085 (036) _bROB |
||
| 100 | _a Roberts-Phelps, Graham | ||
| 245 | _aConcise guide to telephone tactics | ||
| 260 |
_aNew Delhi _bViva Books _c2015 |
||
| 300 | _a195 p. | ||
| 653 |
_aEffective telecommunications _aEnglish speaking skills _aCommunication skills |
||
| 942 | _cREF | ||