Assessing service quality satisfying the expectations of library customers

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Publication details: 2015 Facet Publishing United State of AmericaEdition: 3rdDescription: xiii, 218pISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	University Library	02:658.562 HER (Browse shelf(Opens below))	Available		00075179

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Previous	02:658.56 PAN Application of six sigma in library and information science	02:658.562 BAV Methods for measuring quality of libraries	02:658.562 BRO Quality Management for Information and Library Managers.	02:658.562 HER Assessing service quality	02:659.3 MCG Mass communication: selected readings for librarian	026:61 HOS Hospital Libraries	026:62 THO The Technical College Library	Next

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